mbislot Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy ("Policy") is issued by mbislot ("we", "our platform") and applies to all individuals who use the mbislot website, including those who register an account, make deposits, play games, and contact our customer support.

By using mbislot services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this policy, you are asked not to continue using our platform.

Information We Collect

In operating the mbislot platform, we collect various categories of information needed to provide you with a safe, legitimate and quality service.

2.1 Account Registration Information

• Full name as shown on your identity document
• Date of birth (for age verification, 21 years and above)
• Active mobile phone number
• Valid email address
• Username and password of your choosing

2.2 Identity Verification Information

• Copy of identity card (MyKad) or valid identity document
• Proof of current residential address (utility bill or bank statement)
• Additional information required for Know Your Customer (KYC) compliance purposes

2.3 Financial Transaction Information

• Deposit and withdrawal details
• Payment methods used including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency
• Transaction history in your account

2.4 Technical and Usage Information

• IP address of your device at login
• Web browser type and operating system
• Pages visited within the platform and time spent on each page
• Game activity logs in your account
• Cookie data and related tracking technologies

Purpose of Using Information

All information collected by mbislot is used only for legitimate and reasonable purposes, as listed below:

• Processing new account registrations and verifying player identity
• Processing deposits and withdrawals safely through supported payment methods
• Providing 24/7 customer support via live chat and email in Malay and English
• Sending account-related notifications such as transaction confirmations, security alerts and bonus information
• Meeting legal compliance obligations including Anti-Money Laundering (AML) requirements
• Protecting the platform from fraud, unauthorised access and suspicious activity
• Improving products and services based on aggregated platform usage patterns
• Managing VIP programmes and bonus offers related to your account activity

Sharing Information with Third Parties

mbislot does not sell or disclose your personal information to third parties for their own commercial purposes. However, in certain circumstances, we share necessary information with the following parties:

• Payment service providers — to process your deposits and withdrawals through platform-supported methods
• Licensed game providers — data required to run games and legitimately verify winnings
• Regulatory bodies — when required by law or by direction of competent authorities
• Identity verification agents — for KYC and AML compliance purposes

All third parties we deal with are bound by data protection agreements that prohibit them from using or disclosing your information beyond the scope of services provided to us.

Cookies and Tracking Technologies

mbislot uses cookies and similar technologies to improve the user experience, maintain login sessions, and understand overall platform usage patterns.

Types of cookies used:

• Essential Cookies — required for basic platform functions such as login and session security
• Performance Cookies — collect anonymous information about how the platform is used for improvement purposes
• Functional Cookies — remember your preferences such as language and display settings

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the mbislot platform.

Data Retention Period

mbislot retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After account closure, we may retain certain records as required by applicable law, particularly for financial compliance and audit purposes.

Financial transaction data is retained for the minimum period set by the international licensing laws applicable to our operations. Technical data that is no longer needed is deleted periodically in accordance with our internal data management schedule.

Data Security and Protective Measures

The security of your information is a priority for mbislot. We implement various technical and organisational measures to protect your data from unauthorised access, loss, alteration or accidental disclosure.

• Data encryption in transit and at rest using accepted industry protocols
• Two-factor authentication (2FA) system for accessing your account
• Continuous monitoring of suspicious login activity
• Periodic security testing by the internal technical team
• Information security awareness training for all staff who handle player data

Cross-Border Data Transfers

As mbislot operates under international licensing, your information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that these data transfers are protected by appropriate legal agreements and comply with data protection standards that are equivalent to or higher than those provided in Malaysia.

Changes to This Privacy Policy

mbislot reserves the right to modify this Privacy Policy at any time. Any material changes will be communicated to you via the email registered to your account or through an in-platform notification, at least seven days before the changes take effect.

Continued use of the mbislot platform after the effective date of any change is considered your acceptance of the updated version of the Privacy Policy. You are encouraged to review this page periodically.